Privacy Policy

This privacy policy will explain how Brightwire uses the personal data we collect from you when you use our website.

Brightwire Technology Services Ltd ("Brightwire", "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use and protect personal data when you interact with us, including when you use our website at www.brightwire.net.

This policy was last updated on 31 March 2026. We keep it under regular review and will update it when our practices change or when required by law.

Brightwire Technology Services Ltd is registered with the Information Commissioner's Office (ICO), registration number Z2114340. We are the data controller for the personal data described in this policy.

1. Who we are and how to contact us

Brightwire Technology Services Ltd
5 High Street, Peebles, EH45 8AG
Email: hello@brightwire.net
Telephone: 0131 376 0000
If you have any questions about this privacy policy or about how we handle your personal data, please contact us using the details above.


2. What personal data we collect and why

Website enquiries and contact forms

When you submit a contact form on our website, we collect your name, email address, telephone number and organisation. We use this data to respond to your enquiry and, where you have indicated interest, to send you information about our services.


Lawful basis: legitimate interests (responding to an enquiry you have initiated) and, where we send marketing communications, consent.

Marketing communications

Where you have consented to receive marketing communications from us, we will use your name and email address to send you information about our services, case studies and events. You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. Upon unsubscribing, we will cease sending marketing communications and will delete your data.
Lawful basis: consent.


Business contacts and clients

We collect and hold contact details for existing and prospective clients and business contacts for the purposes of managing our business relationship, delivering contracted services, and communicating about relevant services and projects.
Lawful basis: legitimate interests (managing and developing our business relationships) and, where applicable, performance of a contract.

3. How we store your data

We store your personal data securely at a UK-based data centre. We retain contact and marketing data for a period of 24 months from the point of last engagement. At the end of this period, we will contact you to confirm whether you wish to continue receiving communications from us. If we do not hear from you, or if you indicate you do not wish to continue, your data will be deleted. You may request deletion of your data at any time.

4. Who we share your data with

We do not sell, rent or pass your personal data to third parties for their own marketing purposes. We may share data with trusted third-party service providers who process data on our behalf - for example, email marketing platforms or cloud storage providers - under appropriate data processing agreements. We require all such providers to handle your data securely and only for the purposes we specify. All data is held within the UK or within countries providing adequate protection under UK GDPR.

5. Cookies

Our website uses cookies to improve your experience and to help us understand how the site is used. We use the following types of cookies:

  • Strictly necessary cookies - these are required for the website to function and cannot be disabled
  • Analytics cookies - these help us understand how visitors use the website, such as which pages are visited most often. We only place analytics cookies where you have consented to this via our cookie consent tool
  • Functionality cookies - these allow the website to remember choices you have made to provide a more personalised experience.

You can manage or disable cookies through your browser settings. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

6. Your data protection rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

  • The right to access - you have the right to request a copy of the personal data we hold about you (a subject access request). This is provided free of charge.
  • The right to rectification - you have the right to ask us to correct inaccurate or incomplete personal data.
  • The right to erasure - you have the right to ask us to delete your personal data in certain circumstances.
  • The right to restrict processing - you have the right to ask us to restrict how we use your personal data in certain circumstances.
  • The right to object to processing - you have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis.
  • The right to data portability - you have the right to request that we transfer your personal data to you or to another organisation in a structured, commonly used and machine-readable format, where technically feasible
  • The right to withdraw consent - where we process your data on the basis of consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.


To exercise any of these rights, please contact us at hello@brightwire.net or call us on 0131 376 0000. We will respond to your request within one month of receipt. In cases of particular complexity or volume, we may extend this period by a further two months, in which case we will notify you within the first month and explain the reason for the extension.

7. Your right to complain to the ICO

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.


Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk


We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do get in touch with us in the first instance.

8. Links to other websites

Our website may contain links to other websites. This privacy policy applies only to our website. If you follow a link to another website, you should read their privacy policy.


9. Changes to this privacy policy

We keep this privacy policy under regular review. Any updates will be published on this page with a revised date. Where changes are material, we will take appropriate steps to notify you. This policy was last updated on 31 March 2026.

 

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